Incident Management release notes
The ServiceNow® Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Washington DC release.
Incident Management highlights for the Washington DC release
Manage the read and write access of agents using the sn_incident_task_assigned_user role.
See Incident Management for more information.
New in the Washington DC release
- User role for read and write access to incident tasks
- Provide more read and write operation privileges in an incident task record to an agent with the sn_incident_task_assigned_user role. You must install and activate the ITSM Roles plugin (com.snc.itsm.roles) to use the base system ACLs related to this role.
Activation information
Incident Management is active by default with the Incident plugin (com.snc.incident).