Core ServiceNow AI Platform release notes
Summarize
Summary of Core ServiceNow AI Platform Release Notes Washington DC
The Washington DC release of the Core ServiceNow AI Platform includes enhancements and updates that improve functionality for applications and other components. Key features enable customers to better manage data, improve auditing processes, and support localization for diverse user bases.
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Key Features
- Flow and Remote Tables: Create flows to trigger actions for retrieving data from external sources, with Enhanced Capacity for handling large datasets.
- GraphQL Explorer: Test and debug GraphQL APIs using an integrated tool.
- Immediate Audit Creation: Audits are now recorded immediately after a record change, reducing the chances of missing records if a transaction is canceled.
- Arabic Language Support: Activate translations for Arabic users through the I18N: Arabic Translations plugin.
- Improved Archiving: Control the cascading of archiving related records and link archive and destroy rules for better performance.
- Enhanced Capacity for Remote Tables: Store additional rows for remote tables when retrieved data exceeds 1,000 rows.
- Enhanced Logging Security: New fields in log entries provide better traceability for script and component origins.
Key Outcomes
These updates help ServiceNow customers streamline their data management processes, enhance compliance through better auditing, and offer improved user experiences through localization. Customers can expect improved performance, reliability in auditing, and the ability to better manage large datasets and complex workflows.
The ServiceNow® Core ServiceNow AI Platform provides features and functionalities to applications and other parts of the ServiceNow AI Platform. The Core ServiceNow AI Platform was enhanced and updated in the Washington DC release.
Core ServiceNow AI Platform highlights for the Washington DC release
- Create a flow and set the triggers and actions for a remote table to retrieve data from external sources. If the retrieved data is large, use the Enhanced Capacity feature in the remote tables.
- Test GraphQL APIs with the GraphQL Explorer.
- Reduce the chances of missing audits being recorded when a transaction is canceled by creating the audits immediately after the record is modified.
- Manage cascading when archiving multiple levels of related records.
See Administer the ServiceNow AI Platform for more information.
Important information for upgrading AI Search to Washington DC
Previously, if a transaction was canceled, certain auditable operations were not being recorded. This behavior of missing audit records is because the platform executes some operations between the record change and is canceled before audit creation. But now, audits are created immediately after the record is changed, reducing the chance of a canceled transaction aborting the operation before the audit is recorded. To facilitate this update, audits are now recorded in the same thread as the transaction. Earlier audits were created in a background thread.
This change redefines the default value of the glide.db.audit.lazy property from true to false. Ideally, this property is not defined in the Properties table, which means that
the majority of instances start using the new default value and behavior with the Washington DC release. On some instances, this property may have been inserted with the value set to true, which means that these instances won’t be able to use this change to audit behavior. Delete this property
to leverage this update.
New in the Washington DC release
- Arabic language support
- Accommodate Arabic-language users with Arabic translations of the base system UI string content in your instance. Activate the I18N: Arabic Translations plugin (com.snc.i18n.arabic) to get these translations.
- GraphQL Explorer
- Test GraphQL APIs using an integrated GraphQL testing tool. The GraphQL Explorer facilitates the development and debugging of GraphQL APIs.
- Support for JavaScript modules and third-party libraries with the ServiceNow SDK
- Create custom JavaScript modules to organize and reuse code, improve maintainability, and leverage functionality from third-party JavaScript libraries in scoped applications with the ServiceNow SDK. Use the ServiceNow SDK to create, download, and modify scoped applications with custom modules and third-party libraries in Visual Studio Code and then deploy those applications to an instance.
- Improvements for archiving related records
- When defining related records, control the depth of cascading by specifying the archive rule for each archive related record. Related records without a specified archive rule aren't cascaded.
- Drop custom indexes
- Drop custom indexes using the Tables module.
- Flow logic for remote tables
- Build a flow to retrieve data for a remote table query. Use the ServiceNow® Flow Designer capabilities of triggers and actions to respond to triggers and fetch remote data.
- New sys property to enable locale-based language sorting
- Enable the guide.ui.condition_builder.sort_labels_by_locale system property to sort the fields of the Show/hide filter according to the locale-based language. The system property is set to False by default.
- Show Syslog Records UI action
- Use the new Show Syslog Records UI action on Transactions and Active Transactions forms to view any System Log entries that were generated during the execution of the transaction.
Changed in this release
- Warning when plugin upgrade or activation fails
- A warning message now appears if the alter or create table operation fails when upgrading or activating a plugin.
- System tables excluded from archive rules
- You can no longer create archive rules for certain tables.
- Link a destroy rule with an archive rule
- You must now specify a related archive rule when creating an archive destroy rule. Linking an archive rule to the archive destroy rule improves performance when deleting archived records.
- Peripheral records deleted with archive destroy
- Peripheral records in the Journal Entry [sys_journal_field], Attachment [sys_attachment], and Sys Audit [sys_audit] tables are now automatically deleted when data is deleted during an archive destroy.
- Enhanced Capacity feature in remote tables
- Enhanced Capacity enables additional rows to be stored for a remote table if the retrieved data exceeds 1,000 rows.
- Non-cancellable audit records
- Reduce the chances of audit records not being written when a transaction is canceled with the new default setting.
- Notification and meeting invitation changes on Granular Delegate form
- The All Notifications and Meeting invitations options on the Granular Delegate form are now set to False by default, to avoid concerns around getting notifications that have security critical and sensitive data. You can select these options if you want the delegate to receive the delegation notification and meeting invitations.
- Enhanced logging security improvements
- Explore the new field in the node log lines to identify the script or component that generated the log message. Transaction start lines include a new field specifying what type of request was made.
- Localization of product and application names
-
Existing product and application names are being localized incrementally in supported languages, starting with Dutch, French, French (Canadian), German, Korean, Italian, Japanese, Portuguese (Brazilian), and Spanish. New product and application names are localized in all supported languages.
Deprecations
- Starting with the Washington DC release, Internet Explorer and Internet Explorer mode in Edge are no longer supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Activation information
Core ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default.