Activation information for all Washington DC features and products
Cumulative release notes summary on activation information for Washington DC features and products.
| Application or feature | Details |
|---|---|
AI Search | AI Search is a ServiceNow AI Platform feature that is active by default. |
API | The following APIs are available by default:
The following APIs require plugin activation:
|
Accounts Payable Operations | Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Adoption Services | Adoption Services is a ServiceNow AI Platform feature that is active by default. |
Advanced AI Search Management Tools | Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Advanced Risk | Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Advanced Work Assignment | Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced work Assignment plugin (com.glide.awa). For details, see Get started with Advanced Work Assignment. |
Agent Chat | Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see Configuring Agent Chat. |
Agent Client Collector | Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. |
Agent Workspace for HR Case Management | Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Agent experience for CSM | Install CSM Configurable Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
App Engine Studio | Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Application Manager | Application Manager is a ServiceNow AI Platform feature that is active by default. |
Application Portfolio Management | Application Portfolio Management is available with activation of the Application Portfolio Management (com.snc.apm) plugin. For details, see Application Portfolio Management. |
Application Vulnerability Response | Install Application Vulnerability Response by requesting Vulnerability Response from the ServiceNow Store. Application Vulnerability Response is included as part of the Vulnerability Response application. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Audit Management | Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Automated Test Framework | Automated Test Framework is a ServiceNow AI Platform feature that is active by default. Note: By default, the system property that is used to run automated tests is turned off to prevent you from accidentally running these tests on a production system. To
avoid data corruption or an outage, run tests only on development, test, and other non-production instances. For more information, see Enable or disable executing Automated Test Framework tests. To use the quick start tests for an application, activate the plugin that is associated with the application. For more information, see Available quick start tests by application or feature. Set the sn_atf.runner.enabled property to True to activate the content pack for the ATF Test Generator and Cloud Runner store application. |
Benchmarks | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Enable Benchmarks. |
Business Continuity Management | Install Business Continuity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Case management for CSM | Customer Service Management is a ServiceNow AI Platform feature that is available with activation of the Customer Service Management plugin (com.sn_customerservice). For details, see Activate Customer Service Management. Additional Customer Service Management features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management. |
Clone Admin Console | Clone Admin Console is a ServiceNow AI Platform feature that is active by default. |
Cloud Cost Management | Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Beginning with the Washington DC release, limited support is provided for the Cloud Cost Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, the best approach is to move to the Workspace experience. |
Coaching | Coaching is available with activation of the Coaching (com.sn_coaching) plugin, which requires a separate subscription. For details, see Request Coaching. |
Collaborative Work Management | Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Common Governance, Risk, and Compliance feature | Install GRC by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Compliance Case Management | Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Configuration Compliance | Install Configuration Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Configuration Management Database (CMDB) | CMDB is a ServiceNow AI Platform feature that is active by default. |
Container Vulnerability Response | Install Container Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Continuous Authorization and Monitoring | Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Core ServiceNow AI Platform | Core ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default. |
Creator Studio | Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Customer Contracts and Entitlements | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements. Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and
entitlements remain available for viewing. |
Data management for CSM | Customer Service Management is a ServiceNow AI Platform feature that is available with activation of the Customer Service Management plugin (com.sn_customerservice). For details, see Activate Customer Service Management. Additional Customer Service Management features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management. Sales and Order Management is a Order Management feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). |
Decision Builder | Decision Builder is available with activation of the Decision Builder plugin (sn_decision_design). For details, see Update to the latest version of Decision Builder. |
Delegated Development | Delegated Development is a ServiceNow AI Platform feature that is active by default. |
DevOps Change Velocity | Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Digital End-User Experience | Install DEX by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Digital Portfolio Management | Install Digital Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Dispute Rules Content Pack for Visa | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Document Intelligence | Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), Predictive Intelligence (com.glide.platform_ml), and Document Intelligence UIB Component (com.sn_docintel_iframe). For more details, see Install Document Intelligence. |
Document Services | Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see Activate Document Management . Multi Provider Document Services Framework. Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Document Templates | Install Document Templates by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Dynamic Translation | Dynamic Translation is a ServiceNow AI Platform feature that is available with activation of the Dynamic Translation plugin (com.glide.dynamic_translation). For details, see Activate Dynamic Translation. |
EMR Help | Install EMR Help by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
ERP Canvas | Install ERP Canvas by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
ERP Customization Mining | Install ERP-CM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Employee Center | Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Encryption Key Management | The Platform Encryption subscription bundle is a group commercial entitlement that includes Column Level Encryption Enterprise, Cloud Encryption, and Database Encryption. Column Level Encryption Enterprise is the unlimited license of Column Level Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle. |
Enterprise Asset Management | Install Enterprise Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Event Management | Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management. |
Field Service Management | Field Service Management is a ServiceNow AI Platform feature that is available with activation of the Field Service Management plugin (field_service_management). For details, see Activate Field Service Management. Additional Field Service Management features are available with the activation of other plugins. For details, see Additional plugins for Field Service Management. Field Service Marketplace is available with activation of the Field Service Marketplace plugin ( com.snc.fsm_marketplace). For details, see Activate Field Service Marketplace. |
Financial Services Operations Platform Analytics Solutions | Platform Analytics Experience is a ServiceNow AI Platform feature that is active by default. |
Flow Designer | Flow Designer is a ServiceNow AI Platform feature that is active by default. |
Generative AI Controller | Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of any Now Assist application. For details, see Installing Generative AI Controller. |
Goal Framework | Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Goal Framework for SPM | Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Hardware Asset Management 10.0.0 | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Health Log Analytics | Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Healthcare and Life Sciences Service Management Core | Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Hermes Messaging Service | Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect plugins (com.glide.hub.flow_trigger.kafka or com.glide.hub.action_step.kafka) or installation of the Log Export Service application. For details, seeHermes Messaging Service activation. |
ITOM AIOps | ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup. |
ITOM Cloud Accelerate | The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. The Cloud Service Catalog application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf. You must have ServiceNow Employee Center as a prerequisite to launch and use the Cloud Service Catalog application. Note:
Cloud Provisioning and Governance is already included as a part of ITOM entitlements so you don't need to procure it separately. For details, see Request the Cloud Provisioning and Governance
application. Note:
License migration: If you have exchangeable Cloud Optimization licenses, contact your ServiceNow account representative to migrate your licenses to ITOM Cloud Accelerate without charge. |
ITOM Optimization | The Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application. |
ITOM Visibility | ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes. |
ITSM Mobile Agent | Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
ITSM Predictive Intelligence Workbench | ITSM Predictive Intelligence Workbench is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Workbench (com.sn_piwb_ml) plugin. For details, see Activate ITSM Predictive Intelligence Workbench. |
ITSM Success Dashboard | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Identity and Authentication | Authentication is a ServiceNow AI Platform feature that is active by default. |
Incident Management | Incident Management is active by default with the Incident plugin (com.snc.incident). |
Industrial Process Manager | Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Industrial Process Manager is automatically installed with Operational Technology Incident Management and Operational Technology Change Management. |
Instance Data Replication | Instance Data Replication is a ServiceNow AI Platform feature that is available with activation of the IDR (com.glide.idr) plugin, which requires a separate subscription. For details, see Request an Instance Data Replication subscription. |
Integration Hub | Integration Hub is included in Automation Engine and is available with activation of an Automation Engine subscription package. For details, see https://www.servicenow.com/products/automation-engine.html. |
Intelligence for CSM | Install the Guided Decisions, Recommended Actions, and Task Intelligence applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Investment Funding | Investment Funding is a ServiceNow AI Platform feature that is active by default. |
Journey designer | Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Knowledge Management | Knowledge Management is a ServiceNow AI Platform feature that is active by default. The Knowledge Management Service Portal is available with its plugin (com.snc.knowledge_serviceportal) that is active by default. Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information, see Activate the Knowledge Management Advanced plugin Additional plugins that enable various Knowledge Management features are available. For more information, see Additional plugins for Knowledge Management. Activate the Sitemap Generator plugin (sn_ux_seo_sitemap) to define and automatically generate XML sitemaps to improve the search engine optimization (SEO) of your public portal pages. You must also activate the Sitemap configuration record (sitemap_config_KB) and the sitemap configuration definition. For more information, see Configure Sitemap Generator record. |
MID Server | MID Server is a ServiceNow AI Platform feature that is active by default. |
Manager Hub | Install Manager Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Mentoring | Mentoring can be installed with the activation of the Employee Connections plugin, which is part of ServiceNow® Talent Development Core. For more information, see Talent Development. |
Mobile Platform | ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default. |
Natural Language Query | Natural Language Query is a ServiceNow AI Platform feature that is active by default. |
Next Experience | Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Washington DC release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance. |
Next Experience Components | Next Experience Components is a ServiceNow AI Platform feature that is active by default. |
Next Experience Developer Tools | Download Next Experience Developer Tools from the Google Chrome Web Store. |
Notifications | Notifications is a ServiceNow AI Platform feature that is active by default. |
Notify | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify. |
Now Assist | Now Assist features are available with activation of any Now Assist plugin. The following plugins are available:
Note: For more information, see Install Now Assist plugins.The generative AI features that are available with Now Assist plugins may vary. |
Now Assist for Creator | Install Now Assist for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Now Assist for Customer Service Management (CSM) | Now Assist features are available with activation of the Now Assist for CSM plugin. For more information, see Install Now Assist plugins. |
Now Assist for HR Service Delivery (HRSD) | Install Now Assist for HRSD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Now Assist for IT Operations Management (ITOM) | Now Assist for ITOM is available with activation of the ITOM plugin in the Now Assist Admin console. For more information, see . |
Now Assist for Strategic Portfolio Management (SPM) | Now Assist features are available with activation of the Now Assist for Strategic Portfolio Management (SPM) plugin. For more information, see Install Now Assist plugins. |
On-Call Scheduling | On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. |
Operational Resilience | Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Operational Sustainability Management | Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Operational Technology Change Management | Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager. |
Operational Technology Incident Management | Install Operational Technology Incident Management v2 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager. |
Operational Technology Knowledge Management | Operational Technology Knowledge Management is included with the Operational Technology Incident Management application. You must have the Operational Technology Incident Management application (version 2.0.2) installed and configured, so that you can configure Operational Technology Knowledge Management. No additional plugins are needed. Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Operational Technology Manager | Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Operational Technology Request Management | Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed. |
Operational Technology Vulnerability Response | Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Opportunity Management | Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Order Management | Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Install Order Management for Telecommunications, Media, and Technology by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Password Reset | Password Reset is a ServiceNow AI Platform feature that is active by default. |
Performance Analytics | Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics Premium plugin that matches your subscription. For details, see Activating your Performance Analytics subscription. |
Platform Analytics Experience | Platform Analytics Experience is a ServiceNow AI Platform feature that is active by default. This version includes all updates to the Platform Analytics components that have been released on the ServiceNow® Store since the Vancouver release. Any updates after the Washington DC release will be available on the ServiceNow Store. |
Playbooks in Workflow Studio | While the interface lives in Workflow Studio, they are separate ServiceNow Store apps. Workflow Studio is part of the ServiceNow AI Platform® and available by default. Get the latest playbooks functionality by downloading the app in the ServiceNow Store. To use the playbook generation feature in Workflow Studio, upgrade to the 25.2 release, and download the Now Assist for Creator application. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Policy and Compliance Management | Install GRC: Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Portfolio Planning | Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Privacy Management | Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Proactive Service Experience Workflows | The telecommunications trouble ticket notification feature is available in the Proactive Service Experience Workflows with activation of the API Notification Management (sn_notif_api_mgmt) plugin. Install Proactive Service Experience Workflows by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Process Mining | Process Mining is available with activation of the sn_po plugin. |
Product Catalog Management and Pricing Management | The Product Catalog Management and Pricing Management features are included with each Sales and Order Management store application and don’t need activation. Note: Depending on your entitlements, you can install the Pricing Matrix Management application for pricing matrixes and the Product
Configurator feature from the ServiceNow Store. |
Project Portfolio Management | Project Portfolio Management is available with activation of the PPM Standard (com.snc.financial_planning_pmo) plugin. For more information on activation, see Activate PPM Standard (Project Portfolio Management). Install Strategic Spend Tracking for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Project Workspace | Install Project Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Public Sector Digital Services | Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Public Sector Digital Services. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Quote Management | Install Quote Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Regulatory Change Management | Install Regulatory Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Resource Management Workspace | Resource Management Workspace is a ServiceNow AI Platform feature that is active by default. |
Robotic Process Automation (RPA) Hub | Install RPA Hub by requesting it from the ServiceNow Store. For cumulative release notes information on RPA Hub, see RPA Hub release notes. For cumulative release notes information on RPA Desktop Design Studio, see RPA Plugin Bundle release notes. For cumulative release notes information on RPA sample templates, see RPA sample template release notes. If you have previously downloaded the application from the ServiceNow Store and a new version is available, you can update it in your ServiceNow AI Platform instance at . |
Security Center | Security Center is a store release and must be installed from the ServiceNow store. |
Security Incident Response | Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Security Posture Control | Install the Security Posture Control Core, Asset Security Posture Management (ASPM), and the Configuration Compliance applications for Security Posture Control by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Self-Service and Omnichannel engagement for CSM | Install the Engagement Messenger, playbook for CSM, and Omnichannel applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Builder | Install Service Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Catalog | Service Catalog is a ServiceNow AI Platform feature that is active by default. |
Service Exchange | Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Graph Connector Integration for Claroty CTD | Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Graph Connector for Microsoft Defender for IoT (Azure) | Install ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) | Install Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Service Operations Workspace for IT Service Management | Service Operations Workspace for ITSM is active by default and its default version is 2.1 in Washington DC. When you upgrade from any previous release to Washington DC from ServiceNow Store, Service Operations Workspace for ITSM 2.1 is automatically installed. |
Service Portal | Service Portal is a ServiceNow AI Platform feature that is active by default. |
Sidebar | Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Skills Intelligence | Install Skills Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Software Asset Management | Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugins, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. For details about the plugins and how to request them, see Request Software Asset Management. In the ServiceNow AI Platform® Washington DC release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request the Software Asset Management plugins. To activate Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true. Install the following Software Asset Management applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
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Sourcing and Procurement Operations | Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Strategic Planning | Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Subscription Management | Subscription Management is a ServiceNow AI Platform feature that is active by default. |
Supplier Lifecycle Operations | Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
System Clone | System Clone is a ServiceNow AI Platform feature that is active by default. |
Table Builder | Table Builder is a ServiceNow AI Platform feature that is active by default when you install App Engine Studio. |
Talent Development Core | Install Talent Development by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the ServiceNow Store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Telecommunications Network Inventory | The Telecommunications Network Inventory application is a ServiceNow AI Platform feature that is available with activation of the Network Inventory Advanced plugin (sn_ni_adv). For details, see Install Telecommunications Network Inventory . |
Theme Builder | Install Theme Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Third-party Risk Management | Install TPRM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Quick start tests for TPRM. After upgrades and deployments of new applications or integrations, run quick start tests to verify that TPRM works as expected. If you customized TPRM, copy the quick start tests and configure them for your customizations. |
Threat Intelligence Security Center | Install Threat Intelligence Security Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
UI Builder | UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the ServiceNow Store. |
Upgrade Center | Upgrade Center is a ServiceNow AI Platform feature that is active by default. |
User Experience Analytics | Usage Insights is a ServiceNow AI Platform feature that is active by default. |
Virtual Agent | Virtual Agent is a ServiceNow AI Platform feature that is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot), which requires a separate subscription. For details, see Activate Virtual Agent. Note: The Glide Virtual Agent plugin initially installs the Topic Recommendations and Conversational Analytics apps. Subsequent updates to these apps must be installed from the ServiceNow Store. ServiceNow® Virtual Agent Lite is a subset of the Virtual Agent platform that is available to ServiceNow® IT Service Management (ITSM) customers. It doesn't require activation and works with ITSM Virtual Agent Lite conversations, which are also available to ITSM customers. |
Vulnerability Response | Install Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) | Install Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Vulnerability Response integrations | Install supported third-party integration applications for Vulnerability Response by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Walk-up Experience | Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience. |
Workflow Studio | Workflow Studio is a ServiceNow AI Platform feature that is active by default. Each application within Workflow Studio has its own activation information and requirements. See the documentation for each component for more information about activation and subscription requirements. |
Workforce Optimization for ITSM | Install the Workforce Optimization for ITSM (sn_wfo_cfg_itsm) application by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Workspace | Workspace is a ServiceNow AI Platform® feature that is active by default. |
Zing text indexing and search engine | Zing text indexing and search engine is a ServiceNow AI Platform® feature that is active by default. |