Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
Summarize
Summary of Service Graph Connector for Microsoft Defender for IoT (Azure) Release Notes
The ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) is a new application introduced in the Washington DC release, designed to automate the import of operational technology (OT) devices and sensor appliances into ServiceNow. This integration ensures that OT devices are properly categorized and managed within the Enterprise Asset Management framework.
Show less
Key Features
- Categorization of OT Devices: Automatically creates assets under the Industrial product model category for OT devices, enhancing compatibility with asset management.
- Troubleshooting Options: Includes an optional Guided Setup task to troubleshoot issues and validate imports.
- Filter Device Imports: Allows filtering of specific devices during the import process to control what gets imported.
- Control Module Import: Supports importing devices associated with the control module class to the CMDB.
- Class Mappings: Additional class mappings are available for various device types, including storage and IP cameras.
- Learning Mode Attribute: Added to capture sensor capabilities regarding device imports.
- MAC Address Management: Prevents the creation of records with guessed MAC addresses in the CMDB.
- New Connection Framework: Introduces a "Test connections" button for verifying connections, replacing the previous "Test load 20 records" option.
Key Outcomes
By utilizing the Service Graph Connector for Microsoft Defender for IoT (Azure), ServiceNow customers can expect improved management of OT devices, streamlined import processes, and enhanced troubleshooting capabilities. This enables better lifecycle management and integration of operational technology within the ServiceNow ecosystem.
Activation Information
To install the ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure), customers need to request it from the ServiceNow Store. Further details can be found in the activation section of the release notes.
The ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) application automates the import of devices and sensor appliances. ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) is a new application in the Washington DC release.
ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) highlights for the Washington DC release
- Ensure that your Operational Technology (OT) devices are categorized under the Industrial product model category with the enhanced Service Graph Connector for Microsoft Defender for IoT (Azure) application.
- Troubleshoot issues directly in the optional Guided Setup task.
- Control which devices get imported by adding a filter during the import process.
See Service Graph Connector for Microsoft Defender for IoT (Azure) for more information.
ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) features
- Categorize your OT devices into the industrial product model category
- The enhanced Service Graph Connector for Microsoft Defender for IoT (Azure) creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices.
- Troubleshooting the Service Graph Connector for Microsoft Defender for IoT (Azure)
- Execute the scheduled job for validations and review the results to troubleshoot any issues by using the optional steps in the Troubleshooting the Service Graph Connector for Microsoft Defender for IoT (Azure) section of the Guided Setup.
- Converting sensor ID to lowercase during devices import system property
- Change the sensor ID value into lowercase letters to avoid issues with the import process by using the Convert Sensor Names to lowercase during Devices Import (sn_msftd4iotazsgc.convert_sensor_names_to_lowercase) system property.
- Filtering specific devices during import
- Control what type of devices get imported by using the Filter Configuration for Devices Import section in the system properties.
- Support for control module import
- Import devices with the control module class to the CMDB and use the additional class mappings for the control modules.
- Additional class mapping
- Use the following additional class mappings to support more devices:
- Storage
- Wireless access point
- DB server
- IP telephone
- Multicast/broadcast
- Terminal station
- Door control panel
- IP camera
UI changes
- learningMode attribute
- The learningMode attribute was added to the NIDS table to capture which sensors are ready to import devices and which sensors act as passive monitoring devices.
- Prevention of guessed MAC addresses
- Records with guessed MAC addresses are no longer created in the CMDB in the cmdb_ci_network_adapter table.
- Test connections button
- The Test load 20 records button is no longer used to test connections for Service Graph Connectors (SGCs). A new connections framework for the SGCs uses the Test connections button.
Activation information
Install ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.