Quote Management release notes
Summarize
Summary of Quote Management release notes
The ServiceNow® Quote Management application, introduced in the Washington DC release, allows sales agents to efficiently generate and manage sales quotes for customers. This application enhances the sales process by enabling agents to create, revise, and convert quotes into sales orders seamlessly.
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Key Features
- Quote Creation: Build formal sales quotes by selecting products from catalogs and configuring pricing.
- Quote Revisions: Generate multiple versions of a quote to accommodate changes in customer requirements, allowing for easy tracking of quote history.
- Order Conversion: Convert approved quotes into product orders efficiently.
- Cost Book Integration: View unit costs and cost margins of products within a quote for informed pricing decisions.
- Pricing Enhancements: Quickly access pricing information for product offerings in quotes.
- Support for Change Orders: Create quotes referencing sold products for change orders.
Key Outcomes
By utilizing the Quote Management application, ServiceNow customers can expect streamlined sales processes, improved quote accuracy, and enhanced visibility into pricing and product options, ultimately leading to better customer service and increased sales efficiency.
Activation Information
To install Quote Management, request it through the ServiceNow Store, where you can also find more applications and cumulative release notes.
Browser Requirements
Please note that ServiceNow workspaces do not support mobile devices or Internet Explorer. Use Microsoft Edge - Chromium or other supported browsers listed in the Browser support documentation.
Related Applications
- Customer Service Management: Provides visibility into quotes created through Quote Management.
- Opportunity Management: Offers product recommendations and facilitates converting sales opportunities into quotes.
- Product Catalog Management: Enables catalog administrators to create product catalogs with pricing for quote generation.
- Pricing Management: Allows pricing administrators to set and control pricing for products and services in quotes.
- Order Management: Supports fulfillment of customer orders generated from the Quote Management application.
The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management is a new application in the Washington DC release.
Quote Management highlights for the Washington DC release
- Create sales quotes by selecting and configuring product offerings from product catalogs with associated pricing.
- Create multiple revisions of a quote to track changes from customers.
- Adjust pricing within a quote to help drive sales.
- Convert quotes to sales orders with ease.
- View unit cost and cost margin for each product offering in a quote.
- Quickly fetch prices for top line items and child line items in a quote.
- Easily create quotes for Change orders using the reference to sold product.
See Quote Management and Sales and Order Management for more information.
Quote Management features
- Quote creation
- Build sales quotes, which are formal offers for products or services that a customer wants to buy. While building a quote, sales agents can configure product options and adjust pricing using the product configurator.
- Quote revisions
- Generate and present multiple versions of a quote to reflect changes in customer requirements or preferences. Agents can review the revisions to track the quote history.
- Generating orders from quotes
- Convert active quotes to product orders after customer approval.
- Using Quote Management
- Add Quote and Opportunity related lists to a customer account table. For details, see the Add Quote and Opportunity related lists to a customer account table [KB1635146].
- Cost book integration with Quote
- View unit cost and cost margin of a product offering in a quote. While creating a quote, sales agents can analyze and approve prices.
- Pricing enhancements in a Quote
- Quickly fetch price related information for product offerings in a quote.
- Support for Sold products in a Quote
- Use the reference to Sold Product while creating a quote for a Change order.
Activation information
Install Quote Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.