Service Catalog release notes
Summarize
Summary of Service Catalog Release Notes Washington DC
The Washington DC release of the ServiceNow® Service Catalog application introduces enhancements that improve the requester experience by allowing users to save drafts of catalog item forms, configure question values without scripting, and set field messages to aid requesters.
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Key Features
- Save Drafts of Catalog Item Forms: Requesters can save their progress on lengthy forms in the ServiceNow® Employee Center, ServiceNow® Service Portal, and Now® Mobile app. Drafts can be accessed later via the My Request widget under a new Drafts tab.
- Set Values for Questions: Users can now assign values to questions in catalog items using Catalog UI Policy Actions without scripting. This allows for automated responses based on conditions (e.g., selecting a phone color based on storage size).
- Set Field Messages: Requesters can receive contextual help by displaying messages below questions when certain conditions are met, enhancing the guidance provided during form completion.
- UI Updates: Improvements have been made to the interface for clearing variable values, streamlining the process in both the ServiceNow AI Platform and Catalog Builder.
Key Outcomes
With these enhancements, ServiceNow customers can expect a more efficient and user-friendly experience when interacting with the Service Catalog. The ability to save drafts improves usability, while the new configuration options for question values and field messages reduce the need for scripting, empowering teams to manage the catalog more effectively.
The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Washington DC release.
Service Catalog highlights for the Washington DC release
- Let your catalog item requesters save drafts of catalog item forms so that requesters can edit the drafts later.
- Set values for questions in a catalog item without the need to script in the ServiceNow AI Platform® and Catalog Builder.
- Set field messages for the questions in a catalog item without the need to script in the ServiceNow AI Platform and Catalog Builder.
- Experience the support for single check box in Virtual Agent for catalog conversations.
See Service Catalog for more information.
New in the Washington DC release
- Save catalog item forms as drafts
Enable catalog item requesters to save the drafts of the catalog item forms on the portals, such as the ServiceNow® Employee Center and ServiceNow® Service Portal, and on the Now® Mobile app.
Requesters can save the drafts when they come across situations, such as lengthy forms and requesters that don't have enough information to submit the record but don't want to discard the forms. They can save the draft and start editing from wherever they left off. Requesters can access the saved drafts from the My Request widget in a new Drafts tab.
- Set values for questions in catalog items
Set values in Catalog UI Policy Actions for questions in a catalog item without the need to script. The value that you set for the question is displayed when the specified condition is met. You can set the values using Catalog UI Policy Actions in the ServiceNow AI Platform and using dynamic behavior in Catalog Builder.
For example, on a catalog item to order a company phone, you might want to automatically set the color to black if the storage size selected is 1 TB because that's the only option available. You can now configure this behavior without the need to write any scripts.
Note:After upgrading from any previous release to Washington DC release, the Clear the variable value check box will not be displayed. If you’ve already selected the Clear the variable value check box in any previous release, then in the Washington DC release, this option is automatically set as Clear value in the Value action drop-down list.
For the attachment and masked variables, you will still view the Clear the variable value option to clear the value in the Washington DC release.
- Set field message for questions in catalog items
Set field messages for the questions in a catalog item without the need to script. Field messages appear below the question as helpful text when a specified condition is met. You can set the field messages using the Catalog UI Policy Actions in the ServiceNow AI Platform and using the dynamic behavior in Catalog Builder.
For example, you can set a warning message to be displayed on the type of laptop question to read Advanced laptop would need department head approval when the type that you chose is Advanced.
UI changes
- Updates to the check box used for clearing values
- Updated the following fields for clearing a variable or question value in the ServiceNow AI Platform and Catalog Builder:
- ServiceNow AI Platform: The Catalog UI Policy Actions form previously displayed the Clear the variable value check box. It’s now updated to show as Clear value and is added as a value to select from the Value action drop-down list.
- Catalog Builder: For defining the dynamic behavior of a question, the Actions tab previously displayed the Clear value check box. It’s now updated to use as a value to select from the Do this action drop-down list.
These UI changes are not applicable for the attachment, masked, custom, UI Page, and non-input variable types (labels and containers).
Activation information
Service Catalog is a ServiceNow AI Platform feature that is active by default.