Next Experience release notes

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Next Experience Release Notes Washington DC

    The Washington DC release of the ServiceNow® Next Experience application enhances user productivity and engagement through an intuitive interface powered by the ServiceNow AI Platform. The update includes various improvements and new features aimed at enriching user experience, particularly regarding accessibility and personalization.

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    Key Features

    • Language & Region Preferences: A new user preference group allows for customization of language, date and time formats, and time zone settings.
    • Accessibility Enhancements: Improved navigation with new keyboard shortcuts and enhancements to the Impersonate user interface.
    • Help Center Updates: The Help Center now features a "What's new" tab that informs users of updates since the last release.
    • System Property for UI Customization: Administrators can suppress the "No records to display" graphic using the glide.ui.polaris.style.hideemptylistimage property.
    • Browser Support Changes: Internet Explorer 11 and the iOS version of Firefox are no longer supported.

    Key Outcomes

    With these updates, ServiceNow customers can expect a more personalized and efficient user experience, enhanced accessibility for all users, and improved engagement through better information access. The addition of keyboard shortcuts and reflow capabilities will particularly benefit users with mobility challenges or low vision, ensuring that the platform is more inclusive and adaptable to individual needs.

    The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform. Next Experience was enhanced and updated in the Washington DC release.

    Next Experience highlights for the Washington DC release

    • A new "Language & Region" user preference group has been added for Language, Date and time format, and Timezone preferences.
    • Accessibility improvements for the unified navigation area.
    • New keyboard shortcuts to perform common actions in the user interface.
    • Enhancements to the Impersonate user UI.

    See Next Experience UI for more information.

    New in the Washington DC release

    Keyboard shortcuts
    Use new keyboard shortcuts to reduce the time required to complete various tasks. For more information, see the Accessibility information section that follows.
    "No records to display" graphic can be suppressed
    A new system property called glide.ui.polaris.style.hide_empty_list_image enables the administrator to suppress the graphic that is displayed when no records are found. This feature applies to the Core UI only.
    What's New content added to Help Center
    The Help Center now includes two tabs: Get help and What's new. The What's new tab displays features that have been added or updated since the last release. The Help Center icon displays a blue dot when What's new content is available.

    Changed in this release

    Impersonate user feature improved
    The Impersonate user option on the User menu now expands as you impersonate the user multiple times. Up to six impersonations are shown before a scroll bar appears.

    Activation information

    Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Washington DC release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.

    Browser requirements

    The Washington DC release no longer supports Internet Explorer 11. You can’t log in through that browser. The iOS version of Firefox is also not supported.

    Accessibility information

    The following features have been added to improve overall accessibility in the Next Experience.
    Next Experience keyboard shortcuts

    Forty keyboard shortcuts are now available to help you navigate across configurable workspace pages faster and more effectively without a mouse.

    Shortcuts are contextual to the page that you're on and to the operating system that you're using. View the keyboard shortcuts that are available to you on a particular page through the keyboard shortcut modal. You can open the modal by selecting Keyboard shortcuts from the Next Experience User Preferences menu, or by using a keyboard shortcut (Control + / for Windows or Command + / for macOS).

    This enhancement helps non-mouse and keyboard-only users or users with mobility issues and cognitive impairments to reduce the time required to complete various tasks.

    Previously, a limited number of keyboard shortcuts were available when the Enable special keyboard shortcuts Next Experience user preference was turned on. Those shortcuts are included in the new keyboard shortcut framework and are accessible via the new modal. See Configure Next Experience accessibility preferences for additional information.

    Reflow

    The Next Experience supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.