HR Service Delivery
release notesThe ServiceNow®
HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Washington DC release.
Agent Workspace for HR Case Management release notes Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Washington DC release.Document Templates release notes Document Templates application enables you to create HTML and PDF document templates so that you can generate standard letters or documents. You can automate and simplify the process of filling out, signing, and reviewing a document online. Document Templates was enhanced and updated in the Washington DC release.Journey designer release notes ServiceNow® Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees.Journey designer was enhanced and updated in the Washington DC release.Manager Hub release notes ServiceNow® Manager Hub application enables managers to increase self-service and proactive engagement with their team members by providing insights and recommended actions for the items that are most urgent and important to drive team success. Managers can grow as leaders through curated and personalized resources. Manager Hub was enhanced and updated in the Washington DC release.Now Assist for HR Service Delivery (HRSD) release notes ServiceNow® Now Assist for HR Service Delivery (HRSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. Now Assist for HR Service Delivery (HRSD) was enhanced and updated in the Washington DC release.