Policy and Compliance Management release notes
Summarize
Summary of Policy and Compliance Management Release Notes
The Washington DC release of the ServiceNow® GRC: Policy and Compliance Management application, updated on February 1, 2024, enhances the management of policies, standards, and internal controls aligned with external regulations. This release introduces new features aimed at improving policy authoring, approval processes, and overall performance.
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Key Features
- Google Drive Integration: Author and revise policies collaboratively using Google Drive, allowing policy owners and reviewers to maintain historical versions and streamline the drafting process. Policy text can be copied and converted to PDF format easily.
- Dynamic Approval Configuration: Set up approval levels and rules based on dynamic conditions such as policy type and state, enhancing control over the approval process.
- Performance Enhancements: Introduction of two custom queues for parallel processing: Indicator Data Queue and Supporting Data Queue, improving data handling related to control, risk, and issue updates.
- New Fields for Analytics: Added fields in the Indicator template to support percentage sampling and capture due dates for indicator tasks, which trigger reminder emails for owners.
- Next Experience UI Framework: Analytics and Reporting solutions are now available within the new UI framework, starting with version 18.1.0.
Key Outcomes
With these updates, ServiceNow customers can expect enhanced collaboration in policy management, streamlined approval processes, and improved data handling capabilities. Users will benefit from better analytics and reporting, ensuring policies remain relevant and compliant with regulatory standards.
Activation Information
To install the GRC: Policy and Compliance Management application, customers can request it through the ServiceNow Store. Ensure your browser is up to date, as the application requires the latest public release or the two previous versions of supported browsers.
The ServiceNow® GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and benchmarks. GRC: Policy and Compliance Management was enhanced and updated in the Washington DC release.
GRC: Policy and Compliance Management highlights for the Washington DC release
- Revise your policies and update the policy text periodically by integrating with Google Drive. Use policy authoring and the redlining feature to enable policy owners and reviewers to collaborate, review, and redline policies.
- Set up the dynamic approval configuration on a policy record. Define the approval levels and rules based on different dynamic conditions, such as policy type, source table, state, and filter conditions.
See Policy and Compliance Management for more information.
New in the Washington DC release
- Policy authoring using Google Drive
- Monitor and revise your organization's policies at regular intervals to maintain their relevance and compliance. Integrating Microsoft Word document files with Google Drive helps your policy owners, reviewers, and approvers to author, modify, and maintain different versions of a policy text and thus retain its history. The users can also collaborate on the policy drafting and review processes. The policy text is updated automatically and the text can be copied from a document into the Policy text field in HTML, and then it can be converted to a PDF format later.
- Set up dynamic approval configuration on a policy record
- Set up the dynamic approval configuration on a policy record. Define the levels of approvals for dynamic conditions such as policy type, state, and owner in the approval configuration record. Create an approval rule for each approval level by selecting an approver type, source table, and filter condition. You can also set up dynamic approval configuration on a policy that has redlining enabled.
Changed in this release
- Performance enhancements in processing indicator jobs
- To support parallel processing capabilities, two additional custom queues have been introduced. One is the Indicator Data Queue for processing indicators, and the other is the Supporting Data Queue for handling events
related to control, risk, and issue updates. A new job is introduced to collect supporting data, which significantly aids in improving the data handling processes.
New fields have been introduced in the Indicator template form to support percentage sampling. To streamline data handling, the data storage system is updated with storing sample data in JSON format. This new approach enables a more structured and efficient storage, enhancing data retrieval process and analysis. The Due date duration (days) field is added in the Indicator template and Indicator forms to capture the due date of the indicator task. Based on this due date, the indicator task owners receive reminder emails.
- Analytics and Reporting solutions for Policy and Compliance Management in Next Experience UI Framework
- Starting with version 18.1.0 of the Policy and Compliance Management application, the Analytics and Reporting solutions for Policy and Compliance are available in the Next Experience UI Framework.
Activation information
Install GRC: Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
- Google Chrome
- Firefox and Firefox Extended Support Release (ESR)
- Microsoft Edge Chromium
- Safari 12.0 and later versions