Reassign an SRM alert

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Reassign an alert to a responder when the alert task should be addressed by a particular user.

    Antes de Iniciar

    This action is available when the Assigned to field in the alert is populated.

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You have two options.
      OpçãoDescrição
      Option Description
      In the alert list view Select one or more alerts using the check box to the left of the alert, and selectEdit in the list view header.

      Scroll down to the value you want to edit.

      If the alert has not been acknowledged, acknowledge it first, and reassign.

      Select Update.

      Nota:
      If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
      In the alert form If the alert has not been acknowledged, acknowledge it first, and then delete the name in the Assigned to field and reassign.

      Select Save.
      The alert is now assigned to the new responder and an email notification sent. The assignee is displayed in the list view and on the form.