Promote an SRM alert to an incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Promote an alert to an incident if you think the alert poses a serious issue and must be taken care of as soon as possible.

    Antes de Iniciar

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. On the left navigation pane, select Reliability tasks.
      The Alerts tab is the default tab.
    3. Open the alert you want to promote.
    4. Select Promote to incident.
      Nota:

      An alert can be promoted as long as it is not closed, and the incident and parent fields are empty.

      The incident is created and displayed in the Incident field. The alert is listed on the Related records tab on the incident. Any attachments on the alert are copied over to the incident.