Add or edit a task on an SRM alert

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If an alert has a task, you can manually add it.

    Antes de Iniciar

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You have two options.
      OptionDescription
      In the alert list view Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

      Scroll down to the Task field and select from a menu.

      Select Update.

      Nota:
      If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
      In the alert form Select a new Task value from the list menu.

      Select Save.
      For value choices see SRM alert states.
      The new task is displayed in the alert and the alert list view.