Add or edit a parent on an SRM alert

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If an alert has a parent, you can manually update it to reflect its new criteria.

    Antes de Iniciar

    Role required: srm_manager, srm_responder, or srm_admin

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Nota:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You have two options.
      OptionDescription
      In the alert list view
      1. Double-click the Parent field for the alert and reclassify from the list menu. Select OK.
      2. Select one or more alerts using the check box to the left of the alert, and clickEdit in the list view header.

        Scroll down to the value you want to edit and select from a menu, enter the appropriate text or check a box.

        Select Update.

        Nota:
        If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
      In the alert form
      Select a new Parent alert from the list menu.
      Nota:
      Do not add a closed alert as a parent. It results in an error.

      Select Save.
      The new parent is displayed in the alert and the alert list view.