Configure auto-refresh settingsEnable and disable live updates for alert lists

  • Versão de lançamento: Australia
  • Atualizado 16 de jun. de 2026
  • 2 min. de leitura

    • Choose live updates for alert lists to receive real-time updates, or disable live updates and refresh the alert list manually. Set up auto-refresh settings for alert lists to ensure real-time updates and seamless monitoring. This enhances the accuracy and timeliness of the information displayed, enabling quicker response times and improving overall system reliability and performance.

    Antes de Iniciar

    Role required: evt_mgmt_user, evt_mgmt_operator, or evt_mgmt_admin

    Por Que e Quando Desempenhar Esta Tarefa

    By default, the toggle for live updates is off, and you must enable it to receive live alert updates. Once enabled, the alert list automatically updates whenever an action is performed on an alert. Live updates enhance the accuracy and timeliness of the information displayed, enabling quicker response times, and improving overall system reliability and performance.

    To update the alert list manually, you can switch the live updates toggle to off. Manual updates are useful when many alerts are being processed continuously, to avoid excessive refreshing.By default, alerts in the alert lists are automatically updated (auto-refresh) whenever an action is performed on an alert. You can configure the amount of time, in seconds, after which the alert list refreshes following an action. You can also disable auto-refresh and configure how often the alert list is updated. This is useful when many alerts are being processed continuously, to prevent excessive refreshing.
    Nota:
    Set Read Role permissions to the Event Management user (evt_mgmt_user). Otherwise, the property won't be available.

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the List icon: List icon.
    3. Select the Default lists tab.
    4. Under Alerts, select the list where you want to enable or disable live updates.
      Nota:
      Live updates aren’t available for the All Alert list.
    5. At the top of the alert list, select the toggle switch to turn live updates on or off.
      • When live updates are turned on, the setting is saved for future logins by the same user.
      • When live updates are off, the refresh button displays a counter to show the number of changes since the last refresh. You can select the refresh button anytime to update the list manually.
    6. Navigate to All and in the search field, enter sys_properties_list.do.

      The System Properties window opens.

    7. Search for the following properties and configure their values as required.
      Tabela 1. Properties to configure alert list refresh
      Property Description
      evt_mgmt.ai_refresh_time_to_wait_after_manual_action

      Alert list refresh time (in milliseconds) after a manual action has been performed on the alert.

      If multiple actions have been performed successively, the refresh time begins anew after the last action. This ensures that the alert list reflects the latest state and updates promptly following user interactions.
      evt_mgmt.ai_refresh_time_interval If an alert update is received within the defined time interval (5000 milliseconds), no immediate refresh will occur for updates during that period. Instead, the system will perform another refresh at the end of the time interval to ensure the alert list reflects the most current information available.
      evt_mgmt.disable_lists_auto_refresh Disables the auto-refresh process of the alert lists.

      You can create a new list on the Alert Lists Auto Refresh page by entering em_alert_lists_auto_refresh.list in the navigation pane. To prevent automatic refresh of the list, clear the Enable Refresh option.