Set up an ACC Log Analytics integration for Health Log Analytics

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Set up an ACC Log Analytics (ACC-L) integration for streaming log messages to your ServiceNow instance. This integration can be used when agent-less log collection is impractical, for example because of security requirements or host accessibility.

    Antes de Iniciar

    • The Agent Client Collector Log Analytics application has a dependency on the following ServiceNow applications, available from the ServiceNow Store:
      • Health Log Analytics, Version 22.0.12 - December 2021 and later releases.
      • Agent Client Collector -Framework, Version 2.7.0 - December 2021 and later releases.
    • Verify that a MID Server is installed and configured. For more information, see .
    • The MID Server must be configured to work with the Agent Client Collector. For more information, see Enable Agent Client Collector monitoring on the MID Server.
    Importante:
    Health Log Analytics does not support IPv6. To work with the application, configure the MID Server to IPv4.
    Nota:
    Currently, this setup only supports basic authentication with the MID Server. mTLS is not supported.

    Role required: evt_mgmt_admin

    Por Que e Quando Desempenhar Esta Tarefa

    You set up integrations through the Integrations Launchpad in Service Operations Workspace, which you access from the ITOM AIOps configuration center. The AIOps configuration center is a centralized workspace for configuring and managing AIOps features from a single place. The integrations setup process reduces implementation time compared to manual data input setup in the classic interface in Health Log Analytics. For more information, see Integrations Launchpad in Service Operations Workspace for ITOM.

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the bottom of the navigation pane, select the AIOps configuration center icon ITOM AIOps configuration center icon.
      The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
    3. From the Integrate section, under Integrations, select Add integration.
      The Integrations Launchpad appears.
    4. In the Browse integrations tab, search for ACC.
    5. Select the ACC-L integration tile.
      Nota:
      If you start an integration setup before meeting all prerequisites, a message appears. You can cancel the setup and complete the prior requirements first. Alternatively, you can continue in draft mode and complete the requirements later. Note that you can't activate the integration until you have completed all the prerequisites.
    6. On the Provide details form, fill in the fields.
      For a description of the fields, see the Provide details table in ACC Log Analytics (ACC-L) integration configuration fields.
    7. Opcional: Select Advanced settings and fill in the advanced configuration fields.
      For a description of the fields, see the Advanced settings table in ACC Log Analytics (ACC-L) integration configuration fields.
    8. Select Next to save your settings and proceed to the Setup instructions tab.
    9. Enable Agent Client Collector Log Analytics to stream logs from your IT infrastructure into Health Log Analytics:
      1. Verify that Agent Client Collector Log Analytics agents are installed on the Configuration Items (CIs) that generate the logs you want to monitor.

        For more information, see Set up Agent Client Collector Log Analytics without using guided setup.

      2. Create policies that define which logs the agents should collect from the CIs.

        For more information, see Create an Agent Client Collector log policy.

    10. Opcional: Select Test and save to save the integration to the database and test connectivity.
    11. Do one of the following:
      • If you completed all the prerequisites before starting the configuration, select Activate.

        In the pop-up window, select Test & Save to save the integration to the database and test connectivity. If an error is returned, adjust the configuration as suggested in the error message and then try to activate the integration again.

        When the test is successful, the integration is activated and the Overview tab is displayed. On the Integrations Launchpad, the integration tile is available in the Installed integrations tab.

      • If you didn't complete all the prior requirements, select Save draft.

        The system saves the integration as a draft in the Integrations Launchpad. It appears in the Installed integrations tab, under Waiting for your action. You can complete the prerequisites and activate the integration later. For more information, see Activate a draft integration in Health Log Analytics.

    O que Fazer Depois

    On the Overview tab, do the following: