You can manually place any alert into maintenance to hide it from the Alerts list and Agent Workspace.

Antes de Iniciar

Role required: evt_mgmt_admin, evt_mgmt_operator

Por Que e Quando Desempenhar Esta Tarefa

Placing the alert in maintenance does not place the CI into maintenance. The Status field on the CI record remains the same.

Procedimento

1. Navigate to All > Event Management > All Alerts.
2. Perform one of the following actions.

   Opção	Descrição
   To put multiple alerts into maintenance	Select the check boxes next to each alert, and then click the Maintenance UI action at the top of the list.
   To put one alert into maintenance	Open the alert, and either select the Maintenance check box and click Update, or click the Maintenance UI action at the top of the list.