Create an SLA configuration for CIs

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create an SLA configuration from the Event Management application to determine which CIs are available for SLAs.

    Antes de Iniciar

    Role required: evt_mgmt_admin

    Por Que e Quando Desempenhar Esta Tarefa

    The SLA configuration record is a filter on a table in the system. Select a table that has the CIs for which you want to create an SLA.

    Procedimento

    1. Navigate to All > Event Management > Rules > SLA Configuration.
    2. Click New.
    3. Fill in the form fields (see table).
      Tabela 1. SLA Configuration form fields
      Field Description
      Name Provide a descriptive name.
      Table Select a table with the CIs for which you want to create the SLA. You can also use the Configuration Item to Host View [query_based_service_basic_view] table, which is used by Dynamic CI Groups.
      Filter Configure the filter for the records.
    4. Right-click the header and select Save.

    Exemplo

    The following is an example.

    If you want to run an SLA on all Linux servers for major and critical alerts, first create an SLA configuration on the Linux Server [cmdb_ci_linux_server] table. Then create the SLA definition with this filter:
    • CI.class is Linux Server
    • Severity is Major or Critical

    O que Fazer Depois

    Create an SLA definition on the CIs that match this SLA configuration.