Event Management Scorecards
The Event Management Scorecards dashboard displays when both Event Management plugin (com.glideapp.itom.snac) and the Performance Analytics - Content Pack - Event Management (com.snc.pa.em) plugin are activated.
Event Management Scorecards dashboard
Nota:
- Event Management does not support mobile devices.
- You must configure the relevant Performance Analytics jobs to enable the scorecards dashboard to display data. For details, see Performance Analytics data collection.
- Navigate to to view the overview module.
- Select Event Management Scorecards from the drop-down list.
The tabs available in the Event Management Scorecards dashboard are:
- EM Overview
- Service Scorecards
- Alerts Scorecard
- Health Check Monitors
You can click elements within widgets to obtain more information.
EM Overview
The EM Overview tab shows:| Widget | Description |
|---|---|
| Active Alerts | Number of active alerts. |
| Critical Alerts | Number of alerts whose severity is critical. |
| Affected Application Services | Number of services that have an impact on the application service. |
| Affected Application Services - Grouped | Graphical representation of the number of services that have an impact on the application service. You can configure the graph using the controls in the widget. |
| Active Alerts - Grouped | Graphical representation of the number of active alerts. You can configure the graph using the controls in the widget. |
| Application Services Affected by Alerts | Number of application services that have an impact on alerts. You can configure the graph using the controls in the widget. |
| Active Alerts with Tasks | Number of active alerts that have tasks. You can configure the graph using the controls in the widget. |
| Top 10 Active Alerts | Ten most active alerts during the review period. You can configure the graph using the controls in the widget. |
Service Scorecard
The Service Scorecard tab shows:| Widget | Description |
|---|---|
| New Impacted Services | Displays the number of services that have been impacted by alert. |
| Average Services Impact Time | Displays the average time (in minutes) that services are impacted by alerts. |
| % Today's Affected Application Services | Displays the percentage of application services that were affecting during the day. |
| % Application Services Impact Time Today | Displays the percentage of application services that were impacted by alerts during the day. |
| Average Impact Time by Application Services | Displays the average time (in minutes) that application services are impacted by alerts. |
| Average Impact Time by Services Criticality | Displays the average time (in minutes) that application services are impacted by service criticality. |
Alerts Scorecard
The Alerts Scorecard tab shows:- Average age open alerts
- % of alerts reopened at least once
- % of alerts closed same day opened
- % of primary alerts out of total alerts
- % of alert grouping compression
- % of new critical alerts
- % of alert grouping coverage
- % of alerts closed by operator
- Alert Group Feedback
Health Check Monitors
The Health Check Monitors tab shows:- License usage per type
- Event status breakdown at the end of last 2 hours
- Number of events processed per job during the last 2 hours
Nota:
If there are a large number of events, the Event status breakdown at the end of the last 2 hours report is not available.