Exploring AIOps LEAP
AIOps LEAP categorizes similar incidents into groups, performs incident analysis using AI, and creates standard, dynamic resolution steps, problem records, knowledge base articles, and playbooks to promote fast incident resolution.
AIOps LEAP overview
The landing page displays the number of records analyzed on the right-hand side of Automation opportunities section. The tool tip provides details about the duration considered for record analysis.
AIOps LEAP users
| Role | Description |
|---|---|
| AIOps LEAP admin |
You have full control over AIOps LEAP capabilities, including the following:
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AIOps LEAP viewer |
You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs. |
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AIOps LEAP agent |
You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW. |
These roles work together to create a streamlined and secure approach for managing automation, resolving incidents, and sharing knowledge across teams.
Personas in AIOps LEAP
AIOps LEAP supports different personas who can have different roles assigned to enhance IT Operations Management.
| Persona | Description | Responsibility |
|---|---|---|
| Automation architect | An automation architect is a senior technical expert who designs and develops automation solutions, scaling them when required. They're a bridge between IT operations, business needs, and automation strategy. The automation architect streamlines manual, repetitive, and error-prone tasks. |
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| IT operator | An IT operator includes all L1 and L2 incident handlers who support day-to-day IT operations. |
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| Buyer, Business goal owner | A buyer or a business goal owner gains strategic and operational advantages using AIOps LEAP. |
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An automation architect can use AIOps LEAP to gather feedback and refine solutions. In a similar manner, IT operators will use AIOps LEAP to detects recurring issues and displays suggestions for preventive automation. This enables faster resolution and operators can resolve more incidents independently leading to improved efficiency and service quality.
AIOps LEAP benefits
| Benefit | Feature |
|---|---|
| Promotes automation culture | Interpret data and automate records |
| Drives incident resolution | Measure and enhance performance |
| Targets Outcomes for L1 Operators | Interpret data and automate records |
| Improves MTTR | Measure and enhance performance |
| Optimize Resource Allocation | Identify and prioritize high impact areas |