Uninstall the Agent Client Collector from a macOS machine manually

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Uninstall the Agent Client Collector from a macOS machine manually instead of using the single-line procedure when the specific agent is not connected to the instance.

    Antes de Iniciar

    • The upgrade procedure is the same for both MID Server and MID-less deployments.
    • Role required: agent_client_collector_admin

    Procedimento

    1. In a command window, disable and stop the service:
      sudo launchctl unload -w /Library/LaunchDaemons/com.sn.acc.plist
    2. Delete the following files/directories: 
      sudo rm /Library/LaunchDaemons/com.sn.acc.plist
sudo rm -rf /opt/servicenow/agent-client-collector
sudo rm -rf /var/run/servicenow/agent-client-collector
sudo rm -rf /Library/Application\ Support/servicenow/agent-client-collector
    3. Remove the _servicenow user and group. 
      sudo /usr/bin/dscl . -delete /Users/_servicenow
sudo /usr/bin/dscl . -delete /Groups/_servicenow
    4. Remove the pkg from the list of installed packages. 
      sudo pkgutil --forget com.servicenow.agent-client-collector