Determine who can conduct a training for Patient Support Services

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add users who can conduct the trainings for Patient Support Services to the Nurse Training Support assignment group.

    Before you begin

    Important:

    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Role required: user_admin or admin

    About this task

    In the Patient Support Services application, the sn_patientservice.nurse_educator role is required to conduct trainings for a patient. Trainings are requested by a patient within a program associated with Patient Support Services. By default, the members of the Nurse Training Support assignment group are assigned the sn_patientservice.nurse_educator role.

    Procedure

    • Assign the sn_patientservice.nurse_educator role to the user who is conducting the training task.
      For more information, see Assign a role to a user.
    • Add the user who is conducting the training task to the Nurse Training Support assignment group.
      For more information, see Assign a role to a group.