Service Catalog installed with Care Team Operations for Environmental Services

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.

    Table 1. Service Categories
    Name Short Description Description
    Housekeeping and Sanitation Services Request daily cleaning, terminal cleaning, and high-touch surface disinfection. Includes requests for daily cleaning, terminal cleaning (isolation room, standard discharge, enhanced/STAT), and high-touch surface disinfection.
    Waste Management Services Request regulated medical waste disposal, general trash pickup, and recycling. Encompasses regulated medical waste disposal (sharps, trash room maintenance, biohazard pickup), general trash pickup, and recycling requests.
    Infection Prevention Support Request enhanced disinfection and isolation/outbreak cleaning. Covers enhanced disinfection requests and isolation/outbreak response cleaning for specific areas with detailed precautions.
    Linen and Laundry Services Request clean linen delivery and soiled linen pickup. Involves clean linen delivery and soiled linen pickup requests, detailing linen type, quantity, and handling instructions.
    Hazardous Materials Handling Request chemical and biohazard spill cleanup. Includes chemical and biohazard spill cleanup requests, specifying the nature, size, and urgency of the spill along with PPE requirements.
    Facility Maintenance Support Request post-maintenance cleanup and facility issue reporting. Consists of post-maintenance cleanup requests and facility issue reporting, including area affected and issue description.
    Patient Room Turnover Services Request standard and emergency/STAT room turnover. Encompasses standard and emergency/STAT room turnover requests, detailing room number, urgency, and specific cleaning instructions.
    Catalog Item/Service Definition Description
    Daily Cleaning Request Routine cleaning of designated areas according to specified schedules and instructions.
    Terminal Cleaning Request Case categories:
    • Isolation Room Terminal Clean - Comprehensive cleaning after patient discharge or isolation in rooms requiring high-level disinfection.
    • Standard Discharge Clean - Thorough cleaning after patient discharge to prepare the room for new occupants.
    • Enhanced/STAT Cleaning - Immediate and intensive cleaning for emergency situations requiring expedited room turnover.
    High-Touch Surface Disinfection Targeted disinfection of frequently touched surfaces to prevent cross-contamination.
    Regulated Medical Waste Case categories:
    • Sharps Disposal - Safe disposal of sharp medical instruments such as needles and scalpels.
    • Trash Room Maintenance - Regular upkeep of trash rooms to ensure cleanliness and order.
    • Biohazard Waste Pickup - Collection and disposal of biological hazardous waste materials.
    General Trash Pickup Request Routine collection of general trash from specified areas.
    Recycling Request Collection of recyclable materials and transport to designated recycling facilities.
    Enhanced Disinfection Request Intensive disinfection for areas requiring extra precaution due to potential contamination.
    Isolation/Outbreak Response Cleaning Specialized cleaning procedures for areas affected by infectious outbreaks or requiring isolation protocols.
    Clean Linen Delivery Request Delivery of clean linens to designated units as per request details.
    Soiled Linen Pickup Request Collection of used linens from specified locations and handling as per instructions.
    Chemical Spill Cleanup Request Safe cleanup of chemical spills, specifying spill type and required safety measures.
    Biohazard Spill Cleanup Request Cleanup and decontamination of biohazard spills, detailing type and urgency of spill.
    Post-Maintenance Cleanup Request Cleaning services following maintenance work to remove debris and restore the area.
    Facility Issue Reporting Reporting and request for resolution of facility-related issues including detailed descriptions and photos.
    Standard Room Turnover Request Routine preparation and cleaning of patient rooms for new admissions according to checklist.
    Emergency/STAT Turnover Request Expedited turnover and cleaning of patient rooms for urgent admissions or emergencies.