Fulfilling requests in Care Team Operations for Environmental Services

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Healthcare EVS cases can be fulfilled one of two ways, depending on what plugin you have installed.

    For Care Team Operations for Environmental Services to create work orders from Healthcare EVS cases, the Field Service Management [com.snc.work_management] plugin must be installed.

    This plugin provides all roles and features needed for the Healthcare EVS case to synchronize to work orders.

    For information on fulfilling work orders, see Manage work orders.

    If the Field Service Management [com.snc.work_management] plugin isn’t installed:

    Work orders aren’t created from Healthcare EVS cases. Instead, agents work on fulfilling those cases directly from the CSM/FSM Configurable Workspace.

    Cases created are assigned to assignment groups based on the requesting location associations and are configured normally.

    For information on fulfilling cases, see Manage cases in Customer Service Management.