Manage healthcare requests in Workspace
As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.
Task |
Description |
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Use the landing page in Workspace to quickly scan and access healthcare cases. |
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Accept a work item and use an interaction record to respond to a healthcare request. |
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Associate a patient record with an interaction in Workspace. |
Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request. |
View the details of a patient in Healthcare workspace. |