Install Healthcare and Life Sciences Service Management Core

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can install the Healthcare and Life Sciences Service Management Core application (sn_hcls) if you have the admin role. The application includes demo data Healthcare and Life Sciences Service Management Core and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    Role required: admin

    About this task

    The following items are installed with Healthcare and Life Sciences Service Management Core:
    • Roles
    • Tables
    • Plugins
    • ServiceNow Store applications
    • Business rules

    The Healthcare and Life Sciences Service Management Core application is dependent on the Product Catalog Management Core, CIWF UI Components, and Industry Core applications.

    For more information, see Components installed with Healthcare and Life Sciences Service Management Core.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Healthcare and Life Sciences Service Management Core application (sn_hcls) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    4. Select Install.