Exploring EMR Help
Summarize
Summary of Exploring EMR Help
EMR Help enhances clinician efficiency by automating the submission of service requests directly from an external EMR system to your ServiceNow instance. This integration allows clinicians to report issues without leaving the EMR, ensuring that patient care remains uninterrupted.
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Key Features
- Direct Request Submission: Clinicians can create service requests within their EMR system, automatically generating corresponding records in ServiceNow.
- Custom Healthcare Case Types: Admins can configure specific healthcare case types for tailored support, enabling effective resolution of clinician-reported issues.
- Task Tracking: Enhanced visibility for service desk agents to track cases, incidents, and work orders.
- Data Security: EMR Help supports encryption to protect sensitive patient information.
- Automatic Information Transmission: Instance details are automatically sent to hospital service desk agents to streamline resolution processes.
Key Outcomes
With EMR Help, clinicians save time and maintain workflow efficiency, while service desk agents can resolve issues more quickly and effectively. This leads to improved patient care and operational efficiency within healthcare environments.
Learn more about the available features offered by EMR Help to help create a seamless experience for your clinicians to raise requests from an external EMR system.
EMR Help overview
Optimize clinician time in delivering patient care by automating and routing EMR service requests from clinicians to the right teams. If an issue-reporting capability is not available within an EMR system, clinicians might not have time to report the issue, which results in unreported issues or delayed resolutions. Having to access a separate issue-reporting process takes clinician time away from patients and interrupts routine workflows.
For example, a clinician might encounter an IT or healthcare-related issue while viewing a patient record. With EMR Help, the clinician can request service directly within the EMR system, which automatically creates a service request in a ServiceNow instance. Necessary details such as patient record are added automatically and the service agent can quickly and effectively solve the issues detected by the clinician.
The EMR Help application integrates an EMR system with your ServiceNow instance to enable clinicians to submit service requests from within the EMR system. An equivalent record is created in your ServiceNow instance for each service request. A healthcare agent can then look into and resolve such records from your ServiceNow instance.
EMR Help workflow
- An administrator configures the EMR Help application to address different types of clinician issues submitted from an EMR system.
- A clinician detects an issue and creates a service request from directly within the EMR system using the EMR Help portal.
- A hospital desk service agent receives the request and fixes the issue using a ServiceNow instance.
EMR Help benefits
EMR Help provides the following benefits:
|
Benefit |
Feature |
Users |
|---|---|---|
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Save time by submitting requests to your ServiceNow instance directly from an EMR system. |
Clinician |
|
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Enjoy improved visibility by tracking task-based records such as cases, incidents, or work orders. |
Service Desk Agent |
|
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Provide encryption support to secure sensitive information. |
Administrator |
|
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Automatically transmit instance information to hospital service desk agents. |
Service Desk Agent |