Configure the healthcare record page to support your custom healthcare case type

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the healthcare record page in Workspace to include your custom case type to display EMR session information.

    Before you begin

    Role required: admin

    Set your scope to Healthcare and Life Sciences Service Management Core.

    About this task

    Procedure

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. In Experiences, open CSM/FSM Configurable Workspace.
    3. In Pages and Variants > Record, click on Healthcare record page voltron.
    4. Toggle the Settings button.
    5. In Conditions, under Variant conditions, append an additional OR statement that includes your new healthcare case type name: ^ORtable=<your table name>
      For example: 
      table=sn_hcls_patient^ORtable=sn_hcls_case^ORtable=sn_hcls_emr_case
      Note:
      To find your healthcare case type table name, navigate to All > System Definition > Tables and search for your new Healthcare Case type. The table name is displayed in the Name column.
    6. Click Save.

    Result

    You have now configured Workspace to include your custom healthcare case type.