Components installed with EMR Help

  • Release version: Australia
  • Updated May 26, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the EMR Help application including tables, user roles, and plugins.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Table 1. Roles installed in EMR Help
    Role Description Contains roles

    sn_ind_rmt_help.admin

    Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.

    sn_ind_rmt_help.requester

    sn_ind_rmt_help.requester

    Submit and monitor a ServiceNow service request from within an EMR system.

    sn_ind_rmt_help.viewer

    sn_ind_rmt_help.fulfiller

    Fulfill EMR Help requests with read-only access to EMR-captured incident data.

    Note:
    Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn_ind_rmt_help.fulfiller role to identify EMR Help fulfiller licenses.

    sn_ind_rmt_help.viewer

    sn_ind_rmt_help.viewer

    View details of the EMR data associated with a ServiceNow service request.

    Note:
    Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident​_data] table.

    None

    Tables installed

    Table 2. Tables installed in EMR Help
    Table Description

    Remote Request Parameter

    [sn_ind_rmt_help_request_param]

    Contains parameters for IT service requests available to the EMR system from your ServiceNow instance.

    Remote Request Data

    [sn_ind_rmt_help_request_data]

    Provides basic fields for IT service requests. You can extend this table to include more data from an IT service request.

    Each remote request parameter has a corresponding column in this table.

    Remote Request Definition

    [sn_ind_rmt_help_request_defn]

    Associates a task type with a request data table and also includes the request configuration mapping.

    EMR Incident Data

    [sn_ind_rmt_help_incident_data]

    Contains data from the EMR system included in IT service requests. This table extends the Remote Request Data [sn_ind_rmt_help_request_data] table for including any task-specific data from IT service requests.

    Request configuration mapping

    [sn_ind_rmt_help_defn_param_data_map]

    Maps request parameters with the columns in the Remote Request Data [sn_ind_rmt_help_request_data] data table or its child table.

    Plugins installed

    Table 3. Plugins installed in EMR Help
    Plugin Description

    Encryption Support plugin (com.glide.encryption)

    Encrypts table columns and attachments associated with an EMR system in an IT service request.

    ServiceNow Store applications installed

    Table 4. ServiceNow Store applications installed in EMR Help
    Application Description

    Industry Core (com.sn_ind)

    Includes common objects, code artifacts, and request definitions for industry vertical applications.