Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection service test and repair agentic workflow

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Use the service test and repair agentic workflow to run the test groups that are mapped to a task.

    Service test and repair overview

    Resolve the customer issues using a team of agents in the service test and repair agentic workflow. This agentic workflow processes task requests that require to run the test groups that are mapped to a task and create repair tasks for the failed test runs. This workflow also updates the consolidated summary in work notes and runs autonomously in the background without any user interaction.

    The service test and repair agentic workflow supports these tables:
    • Incident
    • Change request
    • Domain order
    • Order task
    • Service problem case

    Role required: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

    To modify the service test and repair agentic workflow Duplicate an agentic workflow, and adjust the settings according to your requirements.

    Wichtig:
    In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

    Role masking

    Required role: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

    Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    Service test and repair agentic workflow

    To access the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Service test and repair.

    To create an agentic workflow, see Create an agentic workflow.

    Testing the agentic workflow

    To access the use case testing page:
    1. Navigate to All > AI Agent Studio > Testing.
    2. On the Overview page, select Start manual test.

    To test the use case, see Manually test the execution of an agentic workflow.

    AI agents used in the Service test and repair agentic workflow

    The following AI agents are used to execute the instructions for the agentic workflow.

    To create an AI agent, see Create an AI agent.

    AI agent AI agent role
    Task information collector AI Agent V2 Collects task information and validates the given task.
    On demand service tester AI Agent V2 Creates a diagnostic task based on the inventory specifications for a service problem case and execute a test groups.
    Service repair AI agent V2 Creates the repair task for the test runs.