---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Activate

# Activate Customer Service Problem Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate the Customer Service Problem Management plugin (sn_sprb_mgmt) for Customer Service Problem Management if you have the admin role. The application includes demo data and activate related ServiceNow® Store applications and plugins if they aren't already installed.{#install-spm__install-spm-info}

## Vorbereitungen

Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).  
* Role required: admin
* Plugins required: The following plugins must have been installed:
  * Service Test Management (sn_st_mgmt)
  * Customer Service (com.sn_customerservice)
  * Customer Service Case Types (com.snc.csm_case_types)
  * Playbook Experience Core (com.glide.playbook_experience.config)
  * ServiceNow Integration Hub Starter Pack Installer (com.glide.hub.integrations)
  * playbook for Customer Service Problem Management (sn_csm_playbook)
  * Application spoke selector (sn_appss)
  * Telecommunications, Media, and Technology Core (sn_tmt_core)
  * Product Inventory Advanced (sn_prd_invt)
  * Telecommunication Open APIs (com.sn_tmf_api)
  {#install-spm__ul_sjs_pfw_sxb}
{#install-spm__ul_nql_nfw_sxb}

## Warum und wann dieser Vorgang ausgeführt wird

The following items are installed with Customer Service Problem Management:

* Roles
* Tables
* Properties

{#install-spm__ul_pv5_5kw_qbc} For more information, see [Components installed with Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/Q5yftlHWHZTsrGBg~WwjIg "Several types of components are installed with activation of the Customer Service Problem Management application, including tables, user roles, and business rules.") and [Customer Service Problem Management properties](https://servicenow-prod.fluidtopics.net/27rAk0AeGZnaCvIp8K0QWg "Customer Service Problem Management uses the following system properties, which are located in the System Properties [sys_properties] table.").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Customer Service Problem Management application (sn_sprb_mgmt) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the application, you may have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   All dependent plugins and applications that are included, or must be installed are listed in the dialog box.
   {#install-spm__step-review-dependencies}
{#install-spm__step-review-dependencies}
4. **Wahlweise:** If demo data is available and you want to install it, select Load demo data.  
   Demo data comprises sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.  
   Wichtig:  
   If you don't load the demo data during installation, it's unavailable to load later.
5. Select Install.
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