---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Manage work orders for telecommunication services

# Manage work orders for telecommunication services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage the work orders for the field services to support the installation, activation, and site assessments that are needed for connectivity services.

With the use of the ServiceNow® Telecommunication Open API `(com.sn_tmf_api)` application, you create and manage work orders from your system for the connectivity-related field services. To learn more about managing work
orders in Field Service Management, see [Manage work orders](https://www.servicenow.com/docs/access?context=c_ManageWorkOrders&version=australia&pubname=australia-field-service-management&ft:locale=en-US).  
This feature supports the following:

* Create a new work order
* Update an existing work order
* Fetch the details of a work order
* Cancel a work order
{#managing-work-order-telecommunication-service__ul_upl_j4q_rfc}

The Telecommunication Open API application uses the TM Forum 697 Service Order Management API specification to support the external system to create and manage work orders for the field services. To learn more, see [Work Order Management API](https://www.servicenow.com/docs/access?context=work-order-mgmt-api&version=australia&pubname=australia-api-reference&ft:locale=en-US).