---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Squad resource identifier

# Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection Squad resource identifier agentic workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use a squad resource identifier agentic workflow to identify and recommend internal experts based on record under consideration, skill set, region, and real-time availability.

## Squad resource identifier agentic workflow overview {#now-assist-squad-resource-identifier__section_byx_xnz_b3c}

The agentic workflow assists the customer success teams to quickly identify and connect with the right individuals to support success plays, initiatives, or critical escalations, ensuring faster and more effective collaboration
across engagements.  
The Squad resource identifier agentic workflow supports these tables:

* Touchpoint (sn_acct_lc_touchpoint)
* Account Onboarding Case (sn_acct_lc_onb_case)
* Success Task (sn_acct_lc_success_task)
* Engagement (sn_acct_lc_engagement)
* Implementation Record (sn_acct_lc_implementation_record)
* Customer Play (sn_acct_lc_success_case)
* Success Initiative (sn_acct_lc_success_initiative)
* Internal Play (sn_acct_lc_internal_play)
* Internal Play Task (sn_acct_lc_internal_play_task)
* Risk Signal and Issue (sn_acct_lc_risk_signal_issue)
* Onboarding Task (sn_ti_core_task)
* Data Import Task (sn_ti_core_imp_task)
{#now-assist-squad-resource-identifier__ul_ufv_4fb_23c}

Role required: sn_acct_lc.customer_success_agent and sn_acct_lc.agent

To configure the Squad resource identifier agentic workflow, see [Squad Resource Identifier AI Workflow: Setup and Configuration Guide](https://support.servicenow.com/kb?sys_kb_id=99f441a747d6365077748d01426d433a&id=kb_article_view).

To modify the Squad resource identifier agentic workflow, [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.  
Wichtig:  
In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

## Assign customer success role {#now-assist-squad-resource-identifier__section_hhr_5rr_h3c}

The squad members assigned through the squad resource identifier workflow aren't automatically granted customer success roles. An administrator must manually assign the appropriate role to enable record access.

To assign customer success roles to users using the ServiceNow AI Platform user administration feature, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Squad resource identifier agentic workflow {#now-assist-squad-resource-identifier__section_k1p_w4z_b3c}

To access the use case:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Squad Resource Identifier.
{#now-assist-squad-resource-identifier__ol_hvw_kpz_b3c}

To create a use case, see [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Testing the agentic workflow {#now-assist-squad-resource-identifier__section_zkw_qpz_b3c}

To access the use case testing page:

1. Navigate to AllAI Agent StudioTesting.
2. On the Overview page, select Test use cases.
{#now-assist-squad-resource-identifier__ol_kdq_xpz_b3c}

To test the use case, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI agent used in the Squad resource identifier agentic workflow {#now-assist-squad-resource-identifier__section_pb1_zpz_b3c}

The following AI agent is used to execute the instructions for the agentic workflow.  
{#now-assist-squad-resource-identifier__table_o3k_x3b_23c__entry__2}

| AI agent | AI agent role |
|-|-|
| User resource recommender AI agent | Analyzes user data to identify the most relevant candidates, ranks them by priority, and automatically populates the input record with top-performing users. |
[Tabelle : 1. AI agent and their role in the Squad resource identifier agentic workflow]

{#now-assist-squad-resource-identifier__table_o3k_x3b_23c}

To create an AI agent, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).