---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Service test and repair

# Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection service test and repair agentic workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the service test and repair agentic workflow to run the test groups that are mapped to a task.

## Service test and repair overview {#now-assist-tmt-service-test-repair-agentic-workflow__section_pgh_pr2_l2c}

Resolve the customer issues using a team of agents in the service test and repair agentic workflow. This agentic workflow processes task requests that require to run the test groups that are mapped to a task and create repair tasks
for the failed test runs. This workflow also updates the consolidated summary in work notes and runs autonomously in the background without any user interaction.  
The service test and repair agentic workflow supports these tables:

* Incident
* Change request
* Domain order
* Order task
* Service problem case
{#now-assist-tmt-service-test-repair-agentic-workflow__ul_ygd_hvf_ggc}

Role required: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

To modify the service test and repair agentic workflow [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.  
Wichtig:  
In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

## Role masking {#now-assist-tmt-service-test-repair-agentic-workflow__section_wrj_tzk_jhc}

Required role: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Service test and repair agentic workflow {#now-assist-tmt-service-test-repair-agentic-workflow__section_sgj_h4h_l2c}

To access the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Service test and repair.
{#now-assist-tmt-service-test-repair-agentic-workflow__ol_xln_bzf_m2c}

To create an agentic workflow, see [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Testing the agentic workflow {#now-assist-tmt-service-test-repair-agentic-workflow__section_mrr_tyf_m2c}

To access the use case testing page:

1. Navigate to AllAI Agent StudioTesting.
2. On the Overview page, select Start manual test.
{#now-assist-tmt-service-test-repair-agentic-workflow__ol_wbn_n4h_l2c}

To test the use case, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI agents used in the Service test and repair agentic workflow {#now-assist-tmt-service-test-repair-agentic-workflow__section_tnt_fph_l2c}

The following AI agents are used to execute the instructions for the agentic workflow.

To create an AI agent, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
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| AI agent | AI agent role |
|-|-|
| Task information collector AI Agent V2 | Collects task information and validates the given task. |
| On demand service tester AI Agent V2 | Creates a diagnostic task based on the inventory specifications for a service problem case and execute a test groups. |
| Service repair AI agent V2 | Creates the repair task for the test runs. |
[ ]

{#now-assist-tmt-service-test-repair-agentic-workflow__table_gzg_pqh_l2c}