---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Analyze metric data trend

# Analyze metric data trend {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Retrieves and analyzes health metric data for an engagement.

## Vorbereitungen

Role required: sn_acct_lc.customer_success_agent

## Warum und wann dieser Vorgang ausgeführt wird

Collects and analyzes metric data for an engagement and determines if a risk signal is to be created. The [Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow](https://servicenow-prod.fluidtopics.net/lQANZgdEJ0BC_8LsKDa0FQ "Use the Monitor engagement health agentic workflow to monitor the health score of engagements and their associated metric data trends, and generate risk signals when a decline is detected.") uses the metric data to monitor the health score and generates risk signals when the Poor and Neutral range thresholds defined in the Color Banding table are exceeded. You can view the status of the metric collection in the [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Prozedur

1. Navigate to AllNow Assist AdminNow Assist Skills.
2. Select Activate in the Analyze metric data trend card.  
3. Select the user role that can utilize this skill and select Save to activate the skill.  
   The collected metric data is used by the [Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow](https://servicenow-prod.fluidtopics.net/lQANZgdEJ0BC_8LsKDa0FQ "Use the Monitor engagement health agentic workflow to monitor the health score of engagements and their associated metric data trends, and generate risk signals when a decline is detected.").