---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# ADR

# Using alternative dispute resolution case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently.
* **[View an Alternative Dispute Resolution case record](https://servicenow-prod.fluidtopics.net/3nLKbmC6tBfq3utMcHw9Mw)**   
  View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.
* **[Create an Alternative Dispute Resolution case](https://servicenow-prod.fluidtopics.net/73uxwc3XBqVuLN93Gi9Npg)**   
  Create an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.

**Zugehörige Konzepte**   

* [Alternative dispute resolution management](https://servicenow-prod.fluidtopics.net/TBIthCHvbPAiq6YuC1LMHg "Use the Alternative Dispute Resolution (ADR) case to resolve customer disputes efficiently while confirming transparency, accountability, and regulatory conformance.")