---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Draft close notes for a risk signal

# Draft close notes for a risk signal using Now Assist for Telecommunications, Media and Technology (TMT) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Automatically generate closure notes and close eligible risk signals at the end of each day based on the status of their associated risk solutions.

## Vorbereitungen

Role required: sn_acct_lc.customer_success_agent

## Warum und wann dieser Vorgang ausgeführt wird

A scheduled job runs everyday and automatically drafts closure notes for all risk signals eligible to be closed that meet the following criteria:

* All associated risk solutions are in a closed or inactive state.
* No new risk occurrences have been created after the last runtime of the scheduled job.

## Prozedur

1. Navigate to AllNow Assist AdminNow Assist Skills.
2. Select Activate in the Draft close notes card.
3. Select the user role that can utilize this skill and select Save to activate the skill.  
   The daily scheduled job identifies all eligible risk signals, reviews the activity data for each eligible risk signal from the associated risk solutions and generates closure notes. The Closure notes and the State are updated on the risk signal record and are visible in the Activity Stream.

   The activity contexts used to generate the closure notes are predefined and available with the base system. If you want to use additional fields or tables when generating closure notes, you must add additional activity contexts using the Customer Central guided setup. Navigate to AllCustomer CentralActivity Contexts and select Risk signal, create an activity context group and map it to the additional table you want to use.

   For more details on creating the activity context group, see [Configure activity groups for the Customer History view](https://www.servicenow.com/docs/access?context=configure-activity-groups-ca&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).