---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Create touchpoints and meeting records

# Create touchpoints and meeting records using Now Assist for Telecommunications, Media and Technology (TMT) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Send the email to instance to create the touchpoint and meeting records directly from the inbound email using Now Assist for Telecommunications, Media and Technology (TMT).

## Vorbereitungen

Role required: Success agent

To enable the email sending, see [Outbound email configuration](https://www.servicenow.com/docs/access?context=r_OutboundMailConfiguration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

To enable the email receiving, see [Inbound email configuration](https://www.servicenow.com/docs/access?context=r_InboundMailConfiguration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Prozedur

1. Launch the email application.
2. Select New Email.  
   The new Email must contain the following information: {#now-assist-tmt-email-template__table_ogx_wzn_hgc__entry__2}

   | Field | Descriptions |
   |-|-|
   | From | Email id of the sender. |
   | To | Email id of the instance that is instancename@service-now.com. For example: devgen@service-now.com |
   | Subject | The subject of the email must start with the prefix Touchpoint: For example: Touchpoint: Create a touchpoint for test. |
   | Email message | For Touchpoints, the Email message must contain the required fields: * Engagement number * Due date * Subject * Description {#now-assist-tmt-email-template__ul_egp_qsp_hgc} For Meetings, the Email message must contain the required fields: * Source * Start date and time * End date and time * Meeting subject {#now-assist-tmt-email-template__ul_ydl_wsp_hgc} |
   [ ]

   {#now-assist-tmt-email-template__table_ogx_wzn_hgc}
3. Select Send.  
   Hinweis:  
   The instance may take several seconds to receive the email.

## Ergebnisse

* In the instance, the Inbound Email Actions validates the email.
* If the validation fails, you receive the email with the validation error and template description.
* If the validation passes, a record is created in the touchpoint and you receive a success email with the link to the created record.
* The emails are prepared and pushed to the outbound queue where they're scheduled to be sent.
{#now-assist-tmt-email-template__ul_vdp_3ww_fgc}