Analyze metric data trend

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Retrieves and analyzes health metric data for an engagement.

    Vorbereitungen

    Role required: sn_acct_lc.customer_success_agent

    Warum und wann dieser Vorgang ausgeführt wird

    Collects and analyzes metric data for an engagement and determines if a risk signal is to be created. The Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow uses the metric data to monitor the health score and generates risk signals when the Poor and Neutral range thresholds defined in the Color Banding table are exceeded. You can view the status of the metric collection in the Now Assist panel.

    Prozedur

    1. Navigate to All > Now Assist Admin > Now Assist Skills.
    2. Select Activate in the Analyze metric data trend card.
      Activate analyze metric data trend skill
    3. Select the user role that can utilize this skill and select Save to activate the skill.
      The collected metric data is used by the Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow.