Limit knowledge base access to internal users
Limit access to the information in a knowledge base to internal users.
Vorbereitungen
Role required: admin
Warum und wann dieser Vorgang ausgeführt wird
The articles in a knowledge base are available to both internal users, such as customer service agents, and to external users (customers and partners). If the articles in a knowledge base are intended for internal users only, the system administrator can restrict access by customizing the knowledge base form.
Prozedur
- Navigate to .
- Click the desired knowledge base.
- Right-click the form header and select .
- Select Cannot Contribute from the Available column and move it to the Selected column.
- Click Save.
- On the selected knowledge base form, click the Cannot Contribute related list.
- Click Edit.
- Click All Customer Contacts in the left column and move it to the right column.
- Click Save.