Configure an email subject line prefix Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerConfigure a prefix to include in an email subject line that creates a case. Vorbereitungen Role required: admin Prozedur Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.
Configure an email subject line prefix Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerConfigure a prefix to include in an email subject line that creates a case. Vorbereitungen Role required: admin Prozedur Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.