Reverse matching rules return a list of case sys_ids. Limit the number of cases returned by configuring the number in the reverse.matchingrule.entity.limit system property.

Vorbereitungen

Role required: admin

Prozedur

1. In the navigation filter, type sys_properties.list.
2. Search for the reverse.matchingrule.entity.limit system property.
3. In the number field, change the number of cases returned.
   The default number is 30.

Ergebnisse

If the number of cases returned is more than the value listed in the system property, the reverse matching rule doesn’t run for Scripted and Selection Criteria matching rules.