Import wrap-up codes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Import wrap-up codes from your contact center provider to ensure that each customer interaction is classified appropriately. For example, you can specify whether a call was for technical support, billing, or a product return.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Contact Center Integration Center > CCaaS Admin Console
      Abbildung : 1. Admin console wrap-up codes import
      admin console wrap-up codes import screen showing beginning state
    2. Select a contact center provider to import wrap-up codes from.
    3. Either fetch all wrap-up codes or search for specific wrap-up codes from the provider.
    4. Import all the wrap-up codes or select individual wrap-up codes to import.
    5. Tap Import selected to import the wrap-up codes.
    6. Review the list of wrap-up codes to confirm that the import was successful.
      Hinweis:
      Newly imported wrap up codes and wrap up codes that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.