Import skills

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Import skills to assign the right agent to the customer interaction so that customer inquiries can be handled efficiently.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Contact Center Integration Center > CCaaS Admin Console
      Abbildung : 1. Admin console skills import
      Admin console skills import screen showing beginning state
    2. Select a contact center provider to import skills from.
    3. Import all skills or select individual skills to import.
    4. Fetch all skills or search for specific skills from the selected provider
    5. Tap Import selected if imported selected skills.
    6. Review list of skills to confirm successful import.
      Hinweis:
      Newly imported skills and skills that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.