Activate Virtual Agent for Customer Service Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Activate Virtual Agent for CSM to use the predefined Customer Service Virtual Agent topics (chatbot conversations) designed to help your customers complete common self-service tasks.

    Vorbereitungen

    The Virtual Agent plugin (com.glide.cs.chatbot) must be activated. If the Virtual Agent isn’t currently activated, contact ServiceNow to activate it.

    Role required: admin

    Prozedur

    Activate the Customer Service Virtual Agent Conversations plugin (com.sn_csm.virtualagent) to access the predefined Customer Service topics.