Activate Unified Consumer

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Activate the Unified Consumer functionality within the Customer Service Management (CSM) application by updating the Consumer script include. This modification enables you to display the other sys_user extension records in the reference list for the users in the csm_consumer table.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    To enable access to sys_users (internal users), add the sys_user to the user extension in the Consumer script include.

    Prozedur

    1. Navigate to All > System Definition > Script Includes.
    2. Open the Consumer script include and modify the script as follows:

      Add the initialize method to the Consumer script include and set this.userExtensions value.

      var Consumer = Class.create();

Consumer.prototype = Object.extendsObject(ConsumerImpl, {
    initialize: function() {
        ConsumerImpl.prototype.initialize.call(this);
        this.userExtensions = ["csm_consumer_user", "sys_user"];
    },

    type: 'Consumer',

});
      Hinweis:
      While creating a consumer user from the consumer form, you’re redirected to the interceptor form to select the user type.
    3. Select Update.

    Nächste Maßnahme

    Add a user to your instance. For more information, see Creating and associating a Unified Consumer user to a consumer record.