Create a healthcare organization

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a healthcare organization for use with Healthcare and Life Sciences Service Management Core.

    Before you begin

    Role required: admin

    About this task

    The Healthcare organization [sn_hcls_organization] table stores the details of a healthcare organization in your ServiceNow instance.

    When a healthcare organization is created, an associated business location is also created with the same name that references the healthcare organization.

    For more information, see Setting up healthcare locations and healthcare organizations and Healthcare organization table.

    Procedure

    1. Navigate to All > HCLS Service Management > Organization data > Healthcare organizations.
    2. Select New.
    3. Fill in the following fields.
      Field Description
      Name The name of your healthcare organization.
      Organization type

      Type of healthcare organization you represent.

      The following types are available by default:

      • Clinical research sponsor

      • Community group

      • Educational institute

      • Government

      • Healthcare provider

      • Hospital department

      • Non-healthcare business

      • Organizational team

      • Other

      • Payer

      • Pharmaceutical company

      • Religious institution

      For more information about the available organization types, see organization types defined in the FHIR specifications.

      Parent organization Parent organization associated with the organization.
      Phone Phone number of the organization.
      Email Email address associated with the organization.
      Description A description of this healthcare organization.
      This is an internal location Indicates whether this organization is considered an internal location.
      Common location The associated common location.
    4. Select Save.