Fulfilling service requests in Care Team Operations for Healthcare IT

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.

    For more information, see Incident Management.

    Note:
    Fulfillers should modify the Incident view Service Operations Workspace and add the related list Case->Incident.

    This enables you to see the case associated with see the incident on the Service Operations Workspace under the Related Records section.