For Care Team Operations for Biomed to create work orders from Healthcare Biomed cases, the Field Service Management [com.snc.work_management] plugin must be installed.

This plugin provides all roles and features needed for the healthcare biomed case to synchronize to work orders.

It also provides the following roles for Care Team Operations for Biomed:

• biomed.dispatcher
• biomed.agent
• biomed.qualifier

For information on fulfilling work orders, see Manage work orders.

If the Field Service Management [com.snc.work_management] plugin isn’t installed:

Work orders aren’t created from healthcare biomed cases. Instead, agents work on fulfilling those cases directly from Workspace.

Cases created are assigned to assignment groups based on the requesting location associations and are configured normally.

For information on fulfilling cases, see Manage cases in Customer Service Management.