Configuring the Patient Support Services email notifications

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the email notifications sent to patients about Patient Support Services programs.

    Important:

    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Patient Support Services includes the following email notifications.
    Table 1. Patient Support Services email notifications table

    Notification

    Condition

    Recipient

    Patient Enrollment rejected

    An enrollment request was rejected by the care coordinator.

    Patient

    Enrollment request received

    An enrollment request was received from a patient.

    Patient

    Patient support program to dos

    A document task was created for the patient to review and sign the consent form.

    Patient

    Schedule training appointment

    A patient has requested for a training support for a program.

    Patient

    Patient Enrollment accepted

    A patient enrollment request for a program was accepted.

    Patient

    As a user with the sn_patientservice.admin role, you can configure the email notifications for the Patient Support Services application, by navigating to All > System Notification > Email > Notifications. For more information on editing email notifications, see Create an email notification.