Policy table

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Policy table

    The Policy [snhclspolicy] table is essential for managing policies shared with patients in the Healthcare and Life Sciences applications. It captures key details such as consent numbers, patient names, policy types, statuses, and consent signing information.

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    Key Features

    • Active Status: Indicates if the policy is currently in use.
    • Document Template Reference: Links to standard letters or documents associated with the policy, used when the policy type is set to Document template.
    • External Policy Link: Provides a URL to an external reference for the policy.
    • Auto-Generated Policy Number: A unique alphanumeric identifier that increments with each new policy, starting from POL00001000.
    • Policy Categories: Includes various predefined categories such as Registration, Advance care directive, and Patient consent, among others.
    • Policy Types: Differentiates between Standard policies (no consent form required) and Document template policies (consent form required).
    • Scope Types: Defines the type of consent within the policy, including Advance care directive and Treatment.
    • Validity Duration: Specifies the number of days a policy remains valid after signing.

    Key Outcomes

    With this table, ServiceNow customers can efficiently manage patient policies, ensuring compliance and proper documentation. It enables tracking of consent forms and the associated processes, streamlining patient interactions and maintaining accurate records in the Healthcare and Life Sciences framework.

    The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.

    Key features

    • Includes the consent number and date, patient name, policy type, status, and whether the consent was signed by a household member.
    • Refers to the Document Template [sn_doc_template] table.

    Role required to configure the table: sn_hcls.admin.

    For more information, see Healthcare and Life Sciences data model.

    Table 1. Policy table fields

    Field

    Data type

    Description

    Active

    True/False

    Option to indicate that the policy is in use.

    Document template

    Reference

    Document template to generate standard letters or documents associated with the policy.

    This field is used only when the Policy type field is set to Document template.

    Note:
    You can associate only one active policy with a document template.

    For more information, see Configure document templates for Healthcare and Life Sciences Service Management Core.

    External policy link

    URL

    External reference to the policy included in a consent scope.

    Number

    String

    Alpha-numeric profile identifier of the policy.

    The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the Number field is POL00001000.
    Note:
    To customize the number, define the auto-numbering format for the Policy [sn_hcls_policy] table. For more information, see Add auto-numbering records in a table.

    Policy category

    Choice list

    Category of a policy.

    The following categories are available by default:
    • Registration
    • Advance care directive
    • Do not resuscitate
    • Emergency only
    • Health care directive
    • Notice of privacy practices
    • Information disclosure
    • Patient consent
    • Privacy policy acknowledgment document
    • Privacy policy organization document

    For more information about the available categories, see consent category value set defined in the FHIR specifications.

    Policy name

    String

    Name to identify the policy.

    Policy type

    String

    Type of the policy.

    A policy is one of the following types:
    • Standard: A policy that doesn't require a consent form to be signed by a patient.
    • Document template: A policy that requires a consent form to be signed by a patient.

      With the Document template policy type, a to-do item is created for the patient to sign the consent form.

    Scope

    Choice list

    Type of consent included in the policy.

    The following scope types are available by default:
    • Advance care directive
    • Research
    • Privacy consent
    • Treatment

    For more information about the available scopes, see consent scope value set defined in the FHIR specifications.

    Validity duration (in days)

    String

    Number of days the policy is valid for after a patient signs the policy.